Wellies boots Frequently Asked Questions

Customer satisfaction is our priority and we encourage you to read the following questions and answers. Just click on the links below...
If you cannot find the answers to your questions here then please email or telephone us...

1. How much does the postage and packaging cost?
2. How long does delivery take?
3. Do you post gumboots abroad?
4. I live in the US, how much does the postage cost and what is the delivery time?
5. Can I come and collect the wellies instead of paying the postage fee?
6. Can I choose a different delivery address, to my work for example?
7. Do I need to be in to sign for the wellies when they arrive?
8. Can I return the wellies if I get the wrong size or change my mind?
9. Do you pay for the postage if I return a pair of wellingtons to you?
10. Are your customer comments real?
11. Is it safe to use my credit/debit card online to pay for my boots?
12. Can I pay by cheque?
13. Will I get a confirmation after buying a pair of wellies from you?
14. Why didn't I get a confirmation when I bought some wellies from you?
15. Do you keep my card details?
16. Why do you need to know my email address and phone number?
17. If I am refunded, how long does it take for the money to show back up in my account?
18. Do your wellington boots tend to come up large in size?
19. Are your boots suitable for men and women?
20. Do you stock children's wellies?
21. Do you make custom boots?
22. Why does it say my shopping cart is empty when I get to the checkout?