Frequently Asked Questions

Q. How much does the postage and packaging cost?
A. The quickest way to find out is to add the item(s) you are interested in purchasing to the basket and then choose your delivery option/country the amount will be displayed BEFORE you buy. P&P prices vary depending on where the order is going, how quickly and the weight.

Q. How long does delivery take?
A. For orders going to UK addresses we offer a 2-4 day standard service, next working day delivery and a guaranteed saturday delivery.
For Europe, delivery takes 5-7 working days and to the rest of the world, 10-14 working days.

Q. I live in the US, how much does the postage cost and what is the delivery time?
A. Postage for one pair of boots or clogs to addresses in the United States costs £18.80 per pair and typically takes 10 working days to reach you.
Again, just add the items to the basket and choose the delivery country to find out prices before buying.

Q. Can I choose a different delivery address, to my work for example?
A. Yes you can. Just enter the different delivery address at the checkout.

Q. How do I return an item for a refund or exchange?
A. Please see our returns policy and instructions by clicking on the following link http://www.funky-wellington-boots.co.uk/wellies/returns.php

Q. Is it safe to use my credit/debit card on your website?
A. Yes. When you reach the checkout, you will notice the padlock symbol in your browser bar and the prefix https, both signifying a secure page. We do not see your card details, only you do.

Q. Can I pay by cheque?
A. Yes. Please make cheques payable to Emilyhannah Ltd for the full amount, including delivery, and send to 101 Burnside, Cambridge, CB1 3PA. Please include a note with the item code/description and size you require along with the delivery name and address.

Q. Will I get a confirmation after buying a pair of wellies from you?
A. Yes. If you have entered or given your email address correctly, then the confirmation and tracking number will be sent to you. If you did not receive these emails it may be that your order didn't complete successfully. Please call or email us if you think your order failed and we will check for you.

The other more common reason, is that the email address was entered incorrectly (by us or you!), again please email or call us to find out.

Q. What size do I need?
A. Please click on the "check size" link on each product page for exact measurements, international size conversion charts and advice on which size you need.